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FAQ

We will post answers to most frequently asked questions here.
If you do not find it, please e-mail us or give us a call @1-800-426-0276.

As a new customer, please click on the Register/Login link, fill out the necessary information. We sell wholesale only, and we require a Tax ID# or Vendor's Reseller Permit#. After registration, an email link for account activation will be sent to your inbox. Please follow instructions in that email to activate your account. If you need assistance, please call us at 1-800-426-0276 or 440-224-0013 during business hours from 9:00am - 5:00pm (EST) M-F.

No, we do not have a minimum order. We have a minimum shipping charge of $8.00 or actual shipping charges, whichever is greater. For drop-ship orders under $75.00, a handling fee of $4.75 applies. The website will also display price discounts if you buy in quantity.

You can place your order via our shopping cart, over the phone at 1-800-426-0276, or fax it to 440-224-0604. Our business hours are from 9:00am - 5:00pm (EST) Monday-Friday.

Yes! Some of our baskets are sold in singles. The number in the SKU# denotes the quantity, e.g., BY08-1 means it comes in 1 piece. If it says (-3), there are 3 pieces in a set or nested baskets.

Sorry, we do not break sets at this time. Items in sets would cost as much in freight charges as singles.

We are a business-to-business company, and we do not collect any taxes on your purchases. We require a vendor's license, federal tax ID#, reseller's permit#, or a 501(c) for non-profit organizations. For tax exemption, you must also submit a Sales and Use Tax Exemption Certificate. Please fill it out online and email it to info@buhiimports.com or fax it to 440-224-0604.

Expect your order to be shipped in 1-2 business days. You will receive an email confirmation with details and tracking information if available. Or, log in to your account to check the status of your order. Please see the detailed delivery schedule below.

FedEx Delivery Schedule
UPS Delivery Schedule

The shipping charges obtained from different carriers are estimated. Variances in item sizes, quantities, and packing methods make it challenging to calculate exact charges without first packing your order. You can opt for "Notify before shipping" to receive confirmation before your order is shipped.

You can submit your order and check the "Notify before shipping" box during checkout to receive confirmation of shipping charges before the order is processed. Note that shipping costs depend on size, weight, and packing methods.

FedEx and UPS both define "residential delivery" as a delivery to a location that is a home or private residence, including businesses operating out of a home which do NOT have an entrance open to the public. Such as Repair or Retail Shop, Dentist or Doctor, Veterinary office, Insurance Agent, a rectory, convent or parsonage. A resident of a multiple-unit dwelling, such as Apartment building, Condominium, College dormitory, Nursing Home. A residence where the consignee sells/distributes Avon, Tupperware, or other products using the home as a base. Any business location converted from a residence where no one lives, any funeral home, prison, firehouse, church, Repair or Retail Shop, Dentist or Doctor, Veterinary office, Insurance Agent, Ranch or farm in a different building are classified as "Commercial". Our shipping system will also classify and validate your shipping address upon submission.

Yes, the prices you see on our website are wholesale prices. There is a quantity discount displayed if you order certain quantities.

Sorry, we do not do term accounts. We accept , Electronic checks(EFT/ACH), Money Order, Prepay Checks as the method of payment.

If you are planning to purchase in quantities, we do recommend you purchase one item for a sample first to make sure this will work out for your project. (Actual shipping charges apply.) We have no minimum order, so you may select any item you would like to try.

Yes, we drop-ship to your customers. Make sure you have the following documents on file with us. Please view it here. In the check-out process, make sure to check the box for drop-ship order. This is what we call blind shipment. Invoices, packing slips, and shipping labels are marked as coming from you and ship directly to your customer. A minimum of $8.00 or actual shipping charges (whichever is greater) handling fee of $4.75 applies. The handling fee is waived for orders over $75.00.

No. The products that are pictured with the items are there to hopefully give you a better idea of the size of the basket or container.

In the item's description or SKU# will indicate if an item is sold per piece or sold in sets. Please take a look at this example to help you determine what it all means.
Buhi Imports handled basket sets

This product may contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm. More information on https://www.p65warnings.ca.gov

Sorry, we do not send-out samples. We don't have a minimum order, so you can purchase any quantity to try out.